Frequently asked questions

Buy tickets online or at the box office. Every event page has a Buy tickets button.

For discounts and ticket prices, check the event page or ask the box office.

Tue–Fri 12:00–18:00, Sat 12:00–16:00 and one hour before every ticketed event

Bus routes 70 (Filharmonia stop) and 90 (Starzyńskiego stop) stop nearby. Routes 107, A, B, C, 59 and 68 (Plac Rodła) are about a five-minute walk away.

Tram routes 1 and 4 (Filharmonia stop) stop nearby. Routes 2, 3, 5, 10 and 11 (Plac Rodła) are about a five-minute walk away.

Two-level underground car park with 154 spaces, including two accessible spaces on each level. Entrance from Małopolska 48. It opens one hour before events and is free for ticket holders. The lift goes straight to the lobby.

The building and car park open one hour before events.

Come as you are. The music matters, not your clothes.

In the lobby, opposite the entrance. It opens one hour before the event and closes 30 minutes after it ends.

The hall doors will be closed. Ushers will try to let you in during a short pause between pieces or during the interval. Please arrive at least 20 minutes before the start.

One bell rings 15 minutes before the concert, two bells 10 minutes before and three bells 5 minutes before. The same pattern is used before the interval ends.

Symfonia Cafe is in the lobby. The concert cafe on the third floor opens one hour before the concert and during the interval. Food and drinks are not allowed in the hall.

In classical music, people usually do not clap between movements. You can check the programme or simply join the audience's applause.

Please switch off your phone. Recording, photography, conversations and eating are not allowed.

It depends on the programme. Most symphonic concerts have a 20–30 minute interval. Chamber and world music concerts are usually performed without an interval.

Each event has a PDF programme with notes on the music and performers. It is available from the event page one day before the concert.

• Step-free main entrance, level with the pavement
• Lifts to every floor, both halls, the Poziom 4 Gallery and the car park
• Accessible toilet
• Two accessible parking spaces on each level

The main entrance is step-free. Lifts serve every floor, including both halls, the Poziom 4 Gallery and the car park. There is an accessible toilet. Please call the box office before buying a ticket so they can arrange an accessible seat and assistance.

For ticket concessions for disabled visitors and companions, contact the box office.

Guided tours in Polish, English and German take place on Fridays and last about 40 minutes. Dates are listed in the programme.

Tuesday–Sunday 10:00–18:00, and one hour before each event (except public holidays)